anarchist_nomad (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
anarchist_nomad) wrote2010-12-02 05:08 pm
anarchist_nomad) wrote2010-12-02 05:08 pm
If They Only Had A Brain
Astoundingly enough, I have found a phone company more inept, more incompetent, more irritating, and more irresponsible than BT. After the fiasco of July to September 2006, I would not have thought it possible. Yet it is true: TalkTalk takes the metaphoric cake for utter idiocy!
The way that the morons at TalkTalk have handled my request to set up a line in the new flat was shameful enough... and it is the reason why, more than one month after moving, we are still without a landline in our new home. I shall not bore you, gentle readers, with a long and detailed recap of our dealings with these nincompoops. Suffice to say that, after both my beloved![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
cheshcat and I spent several fruitless hours on the phone with various departments, I finally gave up, cancelled my request, and shopped about for a new phone company. With any luck, we should have a landline again come on December 13th, the morning after my return from Japan.
One could reasonably think that such would be the end of it, yes? One could... but, alas, one would be wrong. Adding the proverbial insult to injury, the person in TalkTalk's cancellations department failed to properly process my request and thus I was recently billed for a month of phone service that we did not receive. Oi! Not only have attempts to obtain a refund been futile, but even our efforts to switch off the account have proven to be beyond the meager capabilities of TalkTalk's staff. Indeed, it seems quite likely that they are all set to bill us again, later in December, for a second month of service not provided! To prevent this, I bypassed their people and had my bank remove their Direct Debit access to my account. I may not be able to procure a refund, but they shall certainly not pull that stunt again!
In the meantime, I find myself wondering if the United Kingdom has any good consumer watchdog organizations equivalent to, say, the Better Business Bureau. Although I hope that I have, at long last, seen the back of those incapable gits, methinks that this may be too much to expect.[*] As such, hoping for the best and preparing for the worst is a worthy paradigm, and I should assemble the requisite knowledge to arm myself if need be.
[*] My suspicion is that, after refusing to close the account, they will go after my impeccable credit rating when they find that I have prevented them from collecting monies to pay for service that we do not want and are not receiving.
The way that the morons at TalkTalk have handled my request to set up a line in the new flat was shameful enough... and it is the reason why, more than one month after moving, we are still without a landline in our new home. I shall not bore you, gentle readers, with a long and detailed recap of our dealings with these nincompoops. Suffice to say that, after both my beloved
cheshcat and I spent several fruitless hours on the phone with various departments, I finally gave up, cancelled my request, and shopped about for a new phone company. With any luck, we should have a landline again come on December 13th, the morning after my return from Japan.One could reasonably think that such would be the end of it, yes? One could... but, alas, one would be wrong. Adding the proverbial insult to injury, the person in TalkTalk's cancellations department failed to properly process my request and thus I was recently billed for a month of phone service that we did not receive. Oi! Not only have attempts to obtain a refund been futile, but even our efforts to switch off the account have proven to be beyond the meager capabilities of TalkTalk's staff. Indeed, it seems quite likely that they are all set to bill us again, later in December, for a second month of service not provided! To prevent this, I bypassed their people and had my bank remove their Direct Debit access to my account. I may not be able to procure a refund, but they shall certainly not pull that stunt again!
In the meantime, I find myself wondering if the United Kingdom has any good consumer watchdog organizations equivalent to, say, the Better Business Bureau. Although I hope that I have, at long last, seen the back of those incapable gits, methinks that this may be too much to expect.[*] As such, hoping for the best and preparing for the worst is a worthy paradigm, and I should assemble the requisite knowledge to arm myself if need be.
[*] My suspicion is that, after refusing to close the account, they will go after my impeccable credit rating when they find that I have prevented them from collecting monies to pay for service that we do not want and are not receiving.
no subject
Of course, being a loyal American, I could always engage my right to bear arms and bring some semi-automatic weaponry to their head offices. Perhaps in the new millennium, "going telephonal" is the new going postal (http://www.urbandictionary.com/define.php?term=going%20postal)? ;-D
no subject
Watchdog (http://www.bbc.co.uk/watchdog/gotastory/) may be interested as well - I think they are pretty feared by phone companies and if they've had a fair few complaints about them I think they can be quite effective so it may be worth getting in touch :-)
x
no subject
Thank you muchly for the suggestion, Sweetheart! Indeed, I shall remember to thank you more properly, in fact, when I return home! *wink*